Usman's CV
Profile summary
Strategic Strategic HR Leader with 21 years shaping human capital outcomes. Known for driving organizational restructuring, HR technology transformations, and cross-jurisdictional workforce management across the GCC and international markets. Committed to aligning people operations with corporate growth and governance standards.
Career highlights
Global HR Strategy and Operations: Planned and scoped an HRIS rollout for 1,600 global employees against 49 mapped requirements, designing payroll parallel-run governance requiring CHRO sign-off.
Multi-Jurisdiction Workforce Management: Recruited and onboarded 175 sales professionals within 3 months, standardizing human resources policies, processes, and technology across Lahore, Dubai, and United Kingdom offices.
HR Technology and Automation: Deployed an AI-powered HR chatbot that reduced manual policy queries by 70%, and built a company-wide Power BI HR dashboard cutting manual processing by 50%.
Organizational Restructuring and Compliance: Automated end-to-end overtime monitoring and ensured statutory labour law compliance, delivering successful compliance audits for global retail brands.
Key skills
Professional experience
Reports to the Chief Operating Officer and Global Chief Human Resources Officer, steering a four-function human resources team across global operations while managing payroll and employee engagement budgets. Directs strategic advisory on organisational effectiveness, workforce planning, restructuring, and employee relations.
- Planned and scoped the ResourceInn human resources information system rollout for 1,600 global employees against 49 mapped requirements, designing payroll parallel-run governance requiring chief human resources officer sign-off.
- Deployed an artificial intelligence-powered human resources chatbot that reduced manual policy queries by 70%, freeing human resources business partner capacity for strategic work.
- Built a company-wide Power BI human resources dashboard covering headcount, retention, attrition, and demographics, automating reporting and cutting manual processing by 50%.
- Rebuilt the 61-slide board-level human resources presentation with native Excel-linked charts, analytics narrative, and a Way Forward section aligned to corporate brand standards.
- Conducted formal workplace inquiries, grievances, and disciplinary proceedings while designing compliance structures across global operations.
Directed human resources strategy across operations in Pakistan, the United Arab Emirates, and the United Kingdom, overseeing multi-location workforce management, regional office establishment, and cross-jurisdictional compliance oversight.
- Recruited and onboarded 175 sales professionals within 3 months while standardizing human resources policies, processes, and technology across Lahore, Dubai, and United Kingdom offices.
- Established the Dubai and United Kingdom offices from the ground up, managing facilities, vendor contracts, lease agreements, and regulatory compliance across both jurisdictions.
- Built the Integrated People Plan with human resources key performance indicators and dashboards tracking performance across all 3 sites.
Steered human resources operations across four distinct manufacturing entities established in 1948, focusing on group wide strategy and structural alignment. Directed functional programs spanning compensation, payroll digitization, and vendor procurement.
- Implemented a standardised grading structure across all four entities using the Hay Method, building a compensation and benefits framework.
- Redesigned the organisation structure in collaboration with the leadership team and developed a five year HR strategy using the Result-Based Model.
- Migrated employee records, attendance, leave, and payroll to Oracle HRIS across four entities while managing vendor procurement for HR systems.
Reporting to executive leadership, directed human resources operations across three strategic business units comprising 2,500 employees, overseeing plant and corporate populations to align workforce structures with corporate objectives.
- Automated end-to-end overtime monitoring and ensured statutory labour law compliance during audits for Levi, Zara, and Marks and Spencer.
- Automated the complete performance management cycle on Oracle EBS for 2,500 employees and standardised job evaluation using the Hay Method.
- Served on the formal procurement committee with the Head of Administration and Head of Audit, chaired by the Director of Shared Services, to finalise vendors across all strategic business units.
- Designed corporate training programmes featuring return on investment measurement for diverse client organizations.
- Evaluated learning and development interventions across multiple industry sectors during a nine-year consulting engagement.
- Executed corporate communication campaigns and employee engagement events for internal stakeholders.
- Supported training and development programs designed for staff skill enhancement.
- Recruited and onboarded 175 sales professionals within 3 months, standardising HR policies, processes, and technology across Lahore, Dubai, and UK offices.
- Managed procurement of office infrastructure, facilities, and HR vendor contracts across three jurisdictions, ensuring UAE, UK, and Pakistani regulatory compliance simultaneously.
- Delivered structured corporate communications initiatives across the enterprise.
- Executed employee training and development sessions.
Education
- In Progress
- CIPD Member
Accounting & Finance
Applied Economics